The US Consumer Product Safety Commission (CPSC) has determined that Amazon failed to properly recall over 400,000 hazardous products sold on its marketplace, including faulty carbon monoxide detectors and flammable children's pajamas. Despite Amazon's efforts to notify buyers, the CPSC stated that the company didn't follow approved recall procedures necessary to protect the public.

Amazon's recall notices were criticized for downplaying the severity of the hazards and lacking clear, accessible information to help customers identify and remove the dangerous items. Moreover, the company didn't require customers to return or provide proof of destruction for recalled products, only offering gift cards as an incentive.

In 2021, the CPSC sued Amazon to enforce a full recall of faulty items sold between 2018 and 2021. The administrative law judge ruled that Amazon, as a "distributor," is responsible for issuing recalls. The CPSC's recent decision affirms this ruling, mandating Amazon to create a new plan to notify customers about the hazardous products and encourage their return or destruction.

Amazon has since launched a recall page for customers to view product safety information and recalls. The company plans to appeal the CPSC's decision, asserting its commitment to customer safety and recalling impacted products promptly.